You've got questions? We've got answers.
I would like to send in my own design. What type of design files to do you accept?
If you are sending pre-designed files to us, files MUST be an EPS file with text created to outlines.
If your design bleeds (images, color, text etc.), the design must bleed 1/8" out of the layout - this 1/8" will be cut off.
All text should be 1/8" in from the edge. All designs should have crop marks.
What other types of files do you accept?
We ask that pre-designed files be sent to us as EPS files. In the event we do need your original files, we ask that an AI, PS or Quark file be sent to us with the fonts and images used packaged into a zip folder.
Images for designs can be sent as JPEGS, TIFF OR PNG files at a resolution of 300 dpi or more.
We CAN NOT print from publisher or word files for full color press designs. We can use those files for copies only.
We can not use images sent to us in a word document for designing.
What is the going rate to have my printing job designed for me?
All printing design rates will vary depending on the type of product we are producing as well as how in depth your design will be. Full Color postcards, brochures, rack cards, flyer design fees can start at $80 and range.
Business cards, simple flyers, banners logos etc. can start anywhere from $20 to $60.
Logo Designs start at $80 per hour.
If I have edits down the road on my printing job you designed, will there be a fee?
Depending on the amount of changes, corrections or re-designs you have on the job will determine the fee.
What is your turn around time?
We generally will have a proof for you within 1-3 business days depending on the size of your job.
Full Color Offset Printing & Press Printing will take up to a week from final approval date to complete.
Full Color Banners printed on site can be printed in 1 day pending proof approval.
All BW/ Full Color Copy jobs will be printed as needed by customer.
What if I can't pick up my job by the time you close?
Our store hours are Monday - Thursday 9-5pm, Friday 9-3pm. CLOSED Saturday & Sunday.
If you are unable to pick up your job during our store hours, not to worry, we will work with you on getting you the job!
We have friendly store neighbors that will hold jobs for your pickup after our store hours.
My company is not close by, do you ship?
Yes! We ship to all of the US States and British Virgin Islands using UPS or USPS!
How do I place an order?
All orders must be placed via phone or by email. We do not accept orders via facebook.
We prefer quotes and orders be sent via email to SpruceRunPrinting@gmail.com with the following information:
Due date of the job
Type of stock or idea of stock
The company/customers name and phone number
Any images, text, logo's, examples, samples of or for said job
What is your Proofing Policy?
PROOF POLICY: All proofs MUST be checked by the customer. Spelling, position, type style, point size, type errors, color and all aspects of this proof must be proofed and approved by customer. To make corrections, note any corrections in the return email to obtain a revised proof.
Your email approval of the proof will supersede any other instructions. Once Proof is Approved, Spruce Run Printing is not responsible for ANY errors not corrected. Approvals will NOT be taken by phone.
What is your Refund Policy?
REFUND POLICY: If there is a printing error or mis-print of your job, an email stating said error along with pictures of the error layed out 5 side by side must be sent to SpruceRunPrinting@gmail.com. An assesment will be made within 5-7 business days.
Orders shipped directly to the customer MUST be opened and inspected by the customer within 15 days of receiving job.
If a job error is reported after 15 days, customer is responsible for 50% of the re-run fee.
If there is a printing error or mis-print of your job, an email stating said error along with pictures of the error layed out 5 side by side must be sent to SpruceRunGraphics@gmail.com. An assesment will be made within 5-7 business days.